
Purchase policy
This purchase policy outlines the terms and conditions related to the processing, delivery, refunds, and returns of orders placed on our online store. By making a purchase, you agree to the conditions outlined below.
Payment :
A minimum purchase of $30 is required to place an order.
Payment by credit card, debit card, or Interac e-Transfer.
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Local Pickup :
You may pick up your order in Drummondville or Granby and save on shipping fees. Please contact us to schedule an appointment.
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Shipping to Canada :
All orders are shipped every Monday or Tuesday. Your order should arrive within 24–48 hours. A tracking number will be sent to you by email.
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Shipping fee :
Shipping fees are calculated based on the weight of your order and your region. Free shipping is available on orders of $150 or more.
Free shipping does not apply to cages or sand bags.
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Damaged or Defective Item :
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Please contact us within 15 days of receiving your order.
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Include clear photos of the product and the packaging.
We will review the situation and offer an appropriate solution (replacement, refund, or store credit).
Return Conditions :
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Return shipping costs are the responsibility of the customer, except in cases of our error (see defective or damaged items above).
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Original shipping fees are non-refundable.
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Items must be new, unused, and in their original packaging.
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Refunds will be issued only after the returned item has been received and inspected.
Once cages have been assembled, they are non-returnable. We are not responsible for how the customer assembles the cage, including improper assembly.
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Theft and Lost Packages :
We are not responsible for stolen or lost packages.
Address Accuracy:
It is the customer’s responsibility to provide a complete and accurate shipping address.
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We are not responsible for delays or losses caused by an incorrect or incomplete address.
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Additional fees may apply for reshipping a returned package.
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We reserve the right to modify this policy at any time. Any changes will be posted on this page.
