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Purchase policy

This purchase policy outlines the terms and conditions related to the processing, delivery, refunds, and returns of orders placed on our online store. By making a purchase, you agree to the conditions outlined below.

 

Payment :

A minimum purchase of $30 is required to place an order.

Payment by credit card, debit card, or Interac e-Transfer.

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Local Pickup :

You may pick up your order in Drummondville or Granby and save on shipping fees. Please contact us to schedule an appointment.

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Shipping to Canada :

All orders are shipped every Monday or Tuesday. Your order should arrive within 24–48 hours. A tracking number will be sent to you by email.

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Shipping fee :

Shipping fees are calculated based on the weight of your order and your region. Free shipping is available on orders of $150 or more.
Free shipping does not apply to cages or sand bags.

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Damaged or Defective Item :

  • Please contact us within 15 days of receiving your order.

  • Include clear photos of the product and the packaging.

We will review the situation and offer an appropriate solution (replacement, refund, or store credit).

 

Return Conditions :

  • Return shipping costs are the responsibility of the customer, except in cases of our error (see defective or damaged items above).

  • Original shipping fees are non-refundable.

  • Items must be new, unused, and in their original packaging.

  • Refunds will be issued only after the returned item has been received and inspected.

Once cages have been assembled, they are non-returnable. We are not responsible for how the customer assembles the cage, including improper assembly.

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Theft and Lost Packages :

We are not responsible for stolen or lost packages.

 

Address Accuracy:

It is the customer’s responsibility to provide a complete and accurate shipping address.

  • We are not responsible for delays or losses caused by an incorrect or incomplete address.

  • Additional fees may apply for reshipping a returned package.

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We reserve the right to modify this policy at any time. Any changes will be posted on this page.

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